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Terms and Conditions

The fastest and most efficient way to let us know what you require is by clicking Contact Us, for anything else that the form can not cover, please call 866-487-4751.
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Accepted Methods of Payment
Visa, MasterCard, American Express and Discover, PayPal and AmazonPay. We also accept company checks, money orders and certified checks. If paying by check, your order will ship when your funds clear.

ALL ORDERS SHIP FOB shipping point.
We ship internationally, almost anywhere.
Please contact us directly for delivery pricing to your specific country (other than
United States and Canada).

Shipping Time
Orders, for all in-stock items, that are placed before NOON Eastern time, will usually ship the same day (all store items are first come-first serve - Call to verify stock).  24-48 hours are reserved for processing as/if or when needed. For all in stock items we have been experiencing a 2-3 business day East Coast and 4-6 to West Coast (Carrier shipping disclaimers will overide this delivery time and will take priority over our estimated delivery times).
Shipping Methods
Merchandise will be shipped using Ground Service where possible or USPS where applicable. All items are shipped directly from the manufacturer.

Damaged Shipments
Shipments damaged in transit must be claimed with the freight carrier.  Be sure to note all damages on the freight bill. If the carrier left before you discovered the damage, call the freight carrier to return and inspect the damage and file a claim. We are not responsible for damage caused by the freight carrier.
Return Merchandise Policy
*All sales are final on software, parts, supplies and accessories.

All sales are final on special order, built to order products and heavy duty document stamps.

Exchange only.  If a product appears to have a manufacturer's defect, email our Customer Service department for instructions. Do not return products to us without first contacting us to receive instructions. RETURNS DO NOT GO BACK TO OUR FLORIDA OFFICE - YOU WILL BE RESPONSIBLE FOR ANY FORWARDING COSTS ASSOCIATED WITH UNAUTHORIZED RETURN OR RETURN TO THE WRONG FACILITY. We exchange defective merchandise within 30 days from the ship date. You must contact customer service department to request an RMA# (Return Material Authorization Number).  When approved RMA# with return instructions will be sent to you.  Return Authorization Number must be written clearly on the package.

All approved returns must be shipped back with the following:

-  All original contents (product, manuals, instructions, etc.).

-  Original packaging.

-  Original invoice or receipt.  

Once a return is authorized by our return department you should:

  1. Return the item to the address given to you by our return department.
  2. Write the Return Authorization Number clearly on the box or package.
  3. Keep your shipping records for proof of shipment in the event of loss of returned merchandise. Returns shipped via U.S. Postal Service (U.S.P.S.) or with a value of over $100.00 should be insured. We can not be held liable for return merchandise that does not reach our return department.
Promotional freight free items will be charged for original shipping and handling if returned.

Non-defective merchandise approved for return - (within 30 days of purchase ONLY).

You are responsible for all freight, credit card processing charges plus a 25% restocking fee on Non-defective merchandise returned.
All returns will be inspected when received by our warehouse and only then credits, less applicable fees, will be issued.  Please allow up to 5 weeks for the credit to show on your credit card statement.  If product is found defective upon return, no cash refund will be issued - a replacement unit will be sent back to the customer according to warranty conditions.
You are responsible for items until they reach us. We recommend you purchase insurance in an event items you are sending back are damaged or misplaced in transit. We cannot issue any refund for items that are returned damaged or do not reach us at all.  If the items you returning reach us damaged, we will take pictures and provide you with copies so you may contact the shipping company to file a claim.

Shipment Acceptance Refusal/Undeliverable shipments
There will be additional 5% fee (as well as applicable reversed S&H fee and credit card processing fee) on all "Returned to Sender" orders and orders returned due to incorrect address or with delivery refusal (please request an RMA properly to avoid this fee).

Order cancellation
Cancellations received on orders prior to shipment will be subject to refund less the credit card processing fee. Cancellations received on orders already shipped will be subject to an additional 5% cancellation fee, shipping, if prepaid, will not be refunded. Credit card processing fee will be deducted from refund amount.
Cancellation/Duplicate orders
We understand that mistakes happen and duplicate orders sometimes may be placed. In such instances we will gladly issue a refund for all funds received less funds not received: credit card processing fees retained by - merchant processor PayPal.
Shipping fee
Not all items in our store offer complimentary shipping. Shipping payment is required to ship items that do not offer complimentary shipping. In the event we are unable to collect for the shipping of your order where required we will cancel and refund all the funds received. Please be advised that we will not be able to refund funds that we did not receive, such as credit card processing fees which are retained by the merchant processor PayPal.
Order verification/Suspected Fraud
For our customer and our protection we will attempt to verify every order using all legal means available to us. In the event we are unable to satisfy the verification requirement we will cancel and refund all the funds received. Please be advised that we will not be able to refund funds that we did not receive, such as credit card processing fees which are retained by the merchant processor PayPal.
*All sales are final on software, parts, supplies and accessories.

For faster processing, please fax proof of return (shipment tracking#) to 866-304-0943 or e-mail to
[email protected]

All returns must have RMA #, and must be received back before the RMA expiration day.   Expired RMA's will not be honored.
Please contact the manufacturer directly after 30 days from purchase date for factory warranty.

Acroprint - 800-334-7190
Amano - 800-526-2559
Compumatic - 800-925-4506
Pyramid - 888-479-7264
Icon Time Systems - 800-847-2232 
uAttend - 800-518-8925
Pictures and graphics are intended as reference only - you should not purchase anything in our store based on visual alone -please read the DESCRIPTION of the product or accessory prior to placing your order - when in doubt, please contact us.

The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of The collective work includes works that are licensed to Copyright 2003, ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with or purchasing products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with or to purchase products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by You further agree not to change or delete any proprietary notices from materials downloaded from the site.

All trademarks, service marks and trade names of used in the site are trademarks or registered trademarks of

Warranty Disclaimer

Products are warranted against defects in material and workmanship as per manufacturers warranty only. The warranties will be as set forth in the Operator Manual provided with each product sold, and are subject to the exclusions and other limitations set forth therein. ALL OTHER WARRANTIES, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE ARE HEREBY DISCLAIMED, except as otherwise set forth in the Operator Manual.

This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. does not make any warrantees or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.

Limitation of Liability shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors
In the event that a product is mistakenly listed at an incorrect price, reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.

Notice may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to

Your use of this site shall be governed in all respects by the laws of the state of Florida, U.S.A., without regard to choice of law provisions, and not by the 1980 U.N. Convention on contracts for the international sale of goods. You agree that jurisdiction over and venue in any legal proceeding directly or indirectly arising out of or relating to this site (including but not limited to the purchase of products) shall be in the state or federal courts located in Florida. Any cause of action or claim you may have with respect to the site (including but not limited to the purchase of products) must be commenced within one (1) year after the claim or cause of action arises.'s failure to insist upon or enforce strict performance of any provision of these terms and conditions shall not be construed as a waiver of any provision or right. Neither the course of conduct between the parties nor trade practice shall act to modify any of these terms and conditions. may assign its rights and duties under this Agreement to any party at any time without notice to you.

Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to in its sole discretion.

You agree to indemnify, defend, and hold harmless, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, may link to sites operated by third parties. However, even if the third party is affiliated with, has no control over these linked sites, all of which have separate privacy and data collection practices, independent of These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).